Frequently Asked Questions

A Lord of the Pets portrait is a one-of-a-kind piece of artwork featuring your pet as the star. You choose from our catalogue of hundreds of illustrated character designs — think your dog as a Star Wars hero, your cat as a Renaissance nobleman, or your rabbit as a Marvel superhero — then upload a photo of your pet. Our AI artist seamlessly places your pet's face into the design, creating a portrait that's uniquely yours. Every original design was conceived and crafted by our Photoshop artists here in Australia.

You choose a design from our catalogue and upload a clear photo of your pet. Our AI artist studies your pet's unique face and seamlessly places it into the design you've chosen. The whole process happens automatically in around 60 seconds, and the result fills your screen as a full preview so you can see exactly what you're getting before you decide to purchase.

Both, actually. Every design in our catalogue is the result of a creative collaboration between AI tools and our professional Photoshop artists here in Australia. Whether a design started as a hand-drawn concept or was initially generated with AI assistance, every single one has been carefully refined and finessed by our artists. When you upload your pet's photo, we then place your pet's face into that design automatically, delivering your finished portrait in around 60 seconds.

Your portrait is typically ready in around 60 seconds. You'll see an animated progress screen while our AI artist gets to work — and once it's done, your finished portrait fills the screen automatically. No refreshing, no waiting around — it just appears.

We have hundreds of designs in our catalogue, spanning a huge range of themes and characters — Star Wars, Star Trek, Renaissance masters, superheroes, historical figures, and plenty more. We're also constantly adding new designs, so the catalogue is always growing.

At this stage we don't offer custom designs outside of our catalogue. The good news is we have hundreds of designs to choose from, and we're always adding new ones.

Absolutely — that's the whole fun of it. You browse our full catalogue and pick whichever design catches your eye before you do anything else. Once you've chosen your design, you upload your pet's photo and we'll take care of the rest. The choice is entirely yours.

The example portrait shown for each design gives you a great idea of the style, composition, and finished look — but your portrait will be unique to your pet. Instead of the pet shown in the example, you'll see your own pet's face, features, and personality in the design. Every portrait is one of a kind. Why not try it for yourself — it only takes around 60 seconds!

Yes — absolutely. Your finished portrait is displayed in full on screen the moment it's ready, before you've spent a single cent. You can take as long as you like to look it over, and if you're not happy with it you can create another portrait before deciding to purchase. You only pay when you're completely happy with what you see.

The watermark — our logo displayed over your preview image — is there to protect the artwork until you've completed your purchase. Once you place your order, the watermark is completely removed, and what you receive — whether a print, a mug, a blanket, or a digital download — is a clean, watermark-free portrait, ready to display and enjoy.

Yes! You can create up to three portraits completely free, no sign-up required. If you'd like to create more, simply enter your email address to unlock two additional free portraits — giving you up to five in total per day. Your email address also allows us to create your very own personal portrait gallery where all your creations are saved. Your allowance refreshes every 24 hours.

Of course! Once your portrait is ready, you have two options right there on the result screen. You can try again with a different photo using the same design, or you can browse our catalogue and pick a completely different design to try instead. If you've entered your email address, all your portraits are saved in your personal gallery so nothing is lost.

Absolutely — that's exactly what the free portraits are for. If you're not happy with your result, you can create another portrait before you commit to purchasing anything. You have up to five attempts per day, so there's plenty of opportunity to try a different photo or a different design until you find a result you love. You only ever pay when you're completely happy with what you see.

You can create up to three portraits completely free, with no sign-up or payment details required. If you'd like to create more, simply enter your email address to unlock two additional free portraits — giving you up to five per day in total. Your allowance refreshes every 24 hours. You never pay unless you decide to purchase a product or digital download.

A photo taken at eye level with your pet works beautifully, as it gives us the most natural and flattering view of their face. Try to capture a clear, well-lit image that shows their facial expression and personality. The one thing to avoid is very blurry or out-of-focus photos, as these can affect the quality of the final result.

Not necessarily — but it does make a difference. We work from whatever is visible in your photo, and will generally retain your pet's natural head angle and expression rather than changing it. For the best result, a photo where your pet is facing roughly toward the camera and their face is clearly visible tends to work best.

Absolutely — most of our portraits are created from phone photos, and modern smartphones take more than good enough photos for a brilliant result. As long as the image is clear, reasonably well-lit, and your pet's face is visible, your phone camera is perfect for the job.

Don't worry — we are surprisingly good at working with older or lower quality photos. Rather than simply copying what's in your photo, we recreate your pet's face to match the quality and style of the surrounding design, meaning the finished portrait often looks far better than you might expect from the original photo.

It's possible, but we'd recommend using a solo photo of your pet wherever you can. If your pet is clearly the main subject — front and centre with their face dominating the frame — we'll generally pick them out without any trouble. However, if there are multiple faces of similar size and prominence in the photo, there's a risk the wrong subject gets chosen. A solo photo is always the safest bet.

A perfectly still photo is ideal, but we know that's easier said than done with most pets! The most important thing is that your pet's face is reasonably clear and in focus. We recreate your pet exactly as they appear in your photo — so if their ears are flopping in the wind mid-run, they'll appear that way in the portrait too. Try capturing them at a moment of calm — mid-yawn, just waking up, or focused on a treat just out of frame.

We accept JPG, PNG, and HEIC file formats — which covers photos taken on virtually any smartphone or digital camera. The maximum file size is 20MB, which is more than enough for even the highest quality phone photos.

Absolutely — and this is something we're genuinely proud of. We preserve your pet's unique features rather than smoothing them out or correcting them. Wonky eyes, a squished face, an underbite, a permanently grumpy expression — all of it comes through in the portrait exactly as it should. Your pet's quirks are what make them who they are.

Absolutely, and we think it's one of the most meaningful things you can do with our portraits. Creating a portrait from a treasured photo is a beautiful way to celebrate who they were and keep their memory alive. Many of our customers have told us that a portrait of a beloved pet they've lost has become one of their most cherished possessions. We'd be honoured to help you create one.

Your pet's photo is used solely to create your portrait and is automatically deleted from our servers the moment the generation is complete. We don't store it, share it, sell it, or use it for any other purpose. The only image we retain is the generated portrait itself, saved in your gallery for up to 60 days.

Your portrait can be brought to life on canvas prints, framed canvas prints, Sherpa blankets, and coffee mugs — or delivered as a high-resolution digital download sent straight to your inbox. We're always looking at adding new products to the range, so watch this space.

Our canvas prints are available in four sizes: 12x16 inches, 16x20 inches, 18x24 inches, and 24x32 inches. Free shipping is included on our 24x32 canvas.

Our framed canvas prints are available in four sizes: 12x16 inches, 16x20 inches, 18x24 inches, and 24x32 inches. Free shipping is included on all framed canvas sizes.

Our framed canvas prints are available in three classic frame colours: Black, Brown, and White. All three colours are available across every size and are the same price.

Our Sherpa blankets are available in three sizes: 37x57 inches, 50x60 inches, and 60x80 inches. Free shipping is included on all blanket sizes.

Yes — our 15oz ceramic mug is both dishwasher and microwave safe. It's made from lead and BPA-free material, and the print is designed to retain its quality and vibrancy through regular washing.

A digital download is your portrait delivered as a high-resolution image file, sent straight to your inbox immediately after purchase. You can print it at home or through a local print shop, share it on social media, use it as a screensaver or wallpaper, or keep it forever as a digital keepsake. Please note: a digital download is a digital file only — nothing physical will be posted to you.

Your digital download is a high-resolution JPEG file with an sRGB colour profile, at approximately 6,500 x 9,500 pixels — suitable for printing up to 24x32 inches at professional quality. You can take it to any local print shop or upload it to an online printing service.

Our site automatically detects your location and displays prices in your local currency, so there are no surprises at checkout. The actual payment is processed securely in your local currency.

None whatsoever. The price you see is the price you pay, plus any applicable shipping costs which are clearly displayed before you complete your order. Taxes are also calculated and shown before checkout.

Absolutely. Once your portrait is ready, simply add as many products as you like to your cart before checking out. Your portrait is also saved in your personal gallery for 60 days, so if you decide later that you'd like it on something else, you can come back anytime and order again.

Yes — as long as your portrait is still within its 60-day saving period, it's sitting in your personal gallery ready to go. Simply return to the site, open your gallery, select the portrait you'd like to order, and choose a new product from the carousel below it.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe, one of the world's most trusted payment platforms. On mobile, Apple Pay and Google Pay mean you can check out in a single tap.

Absolutely. We don't handle or store your payment details ourselves — all payments are processed directly through Stripe. Your card details are encrypted and never touch our servers. The padlock in your browser address bar confirms your connection is secure at all times.

Yes — if you have a Lord of the Pets gift card, simply enter your unique code at checkout and the value will be applied to your order automatically. If your order total is less than the gift card value, only the amount needed is deducted and the remaining balance stays on your card for your next purchase.

Yes — if you have a discount code, simply enter it at checkout and the discount will be applied to your order automatically. The updated total will be shown clearly before you complete your purchase.

Only one discount code can be applied per order. If you have both a gift card and a discount code, the gift card takes priority and will be applied automatically. If you'd prefer to use your discount code instead, simply remove the gift card and enter your code.

A referral code works exactly like a discount code — simply enter it in the discount code field at checkout and your discount will be applied automatically. Referral codes are single-use, so once applied they can't be used again.

Absolutely — at checkout, simply tick the "This is a gift" option and you'll be able to enter a separate delivery address for the recipient. Just make sure you enter your own email address so your order confirmation comes to you rather than spoiling the surprise.

If you need to make a change or cancel your order, please contact us at help@lordofthepets.com within 24 hours of placing your order. After 24 hours we cannot guarantee that production hasn't already begun. Before ordering, please make sure you are completely happy with your portrait, delivery address, product choice, and size.

You have 24 hours from the time of purchase to request a cancellation. Contact us as quickly as possible at help@lordofthepets.com with your order number. After 24 hours we're unable to cancel orders as production will have already begun.

Once your order is placed, our production partners typically fulfil and dispatch it within 3 to 6 business days. This does not include delivery transit time. You'll receive a shipping notification email with your tracking number as soon as your order is on its way. During busy periods such as Christmas, allow extra time.

We ship to most countries around the world. We're currently unable to ship to Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, Ecuador, the Gaza Strip, and certain regions of Ukraine. If you're unsure whether we can deliver to your location, contact us at help@lordofthepets.com.

We offer a simple flat-rate shipping fee for all orders, shown clearly at checkout. Several of our larger products include free shipping automatically — our framed canvas prints, larger canvas sizes, and all blanket sizes all come with free shipping included.

Yes — our framed canvas prints, larger canvas sizes, and all blanket sizes include free shipping automatically. Free shipping is shown clearly on the product page so you'll always know before you add anything to your cart.

Delivery times vary depending on your location. Domestic orders within the United States typically arrive within a few business days of dispatch. International orders generally take a little longer. Once dispatched you'll receive a shipping notification email with a tracking number so you can follow your order's progress.

Yes — once your order has been dispatched you'll receive a shipping notification email containing your tracking number and a link to follow your order's journey. You can also track your order at any time by clicking the Track My Order link in the footer of our website.

First, check your tracking number in your shipping notification email or via the Track My Order link in our footer. If your tracking hasn't updated in several days or something doesn't look right, please get in touch at help@lordofthepets.com with your order number and we'll investigate straight away.

We're sorry to hear that — we'll make it right immediately. Please take a clear close-up photograph of the damage and email it to us at help@lordofthepets.com along with your order number. We'll arrange a reprint and reshipment at absolutely no cost to you. You don't need to send the original back.

Please take a clear close-up photograph and email it to us at help@lordofthepets.com with your order number. If it's a print quality issue on our end, we'll arrange a reprint and reshipment at no cost to you. It's worth noting that the watermark visible on your preview is removed before printing — your final product will always be clean and watermark-free.

Because every portrait is uniquely created for you, we do not offer refunds for change of mind. Before purchasing, you are shown a full preview of your portrait and asked to confirm you are happy with the result. However, if your order arrives damaged, with a print defect, or if you've received the wrong item, we will reprint and reship your order at no cost to you.

Unfortunately not — once an order is placed, the portrait is final. Because we use AI to seamlessly incorporate your pet into the design, the process is fully automated and there is no way to manually adjust the result after the fact. If you're not happy before buying, you can create another portrait — you have up to five attempts per day.

Absolutely — this is exactly what the free portrait allowance is for. If you're not happy with your result, simply click "Try again with a different photo" or "Browse more designs" on the result screen and give it another go. You have up to five free portrait attempts per day. You never pay a cent until you're completely happy with what you see.

If your portrait doesn't quite look like your pet, the most likely cause is the photo you uploaded. Try a different photo — one with better lighting, a sharper focus, or a clearer view of your pet's face. You have up to five free attempts per day. Remember — you never pay until you're happy, so keep trying until you get a portrait that truly captures your pet's personality.

Unfortunately we're unable to offer exchanges on personalised products. Because every portrait is uniquely created for you and production begins shortly after your order is placed, we can't swap one size for another after the fact. If you have any questions about sizing before purchasing, feel free to reach out to us at help@lordofthepets.com.

Your digital download is delivered straight to your inbox within just a minute or two of your payment being confirmed. While your high-resolution portrait is being prepared, you'll see a progress screen letting you know it's on its way — and a download button will appear on screen the moment it's ready. You'll also receive an email with your download link at the same time.

Absolutely — your digital download is a high-resolution JPEG file at professional print quality, suitable for printing up to 24x32 inches. Simply take the file to your local print shop or upload it to an online printing service. Printed results may appear slightly less vivid than on screen — this is completely normal for all printed artwork.

Your portrait is yours to enjoy however you like for personal use — display it, print it, share it, gift it. The one thing we ask is that it isn't used for commercial purposes, such as reselling prints or using the artwork to generate income. Full details are outlined in our Terms and Conditions.

Absolutely — and we'd love it if you did! Your purchased digital download is completely clean and watermark-free, so what you share will look polished and professional. We'd love to be tagged when you share — find us on Instagram, Facebook, and Pinterest.

Your digital download is delivered as a high-resolution JPEG file with an sRGB colour profile — compatible with virtually every device, photo viewer, and print service without needing any special software to open it.

Simply choose your preferred gift card value at checkout, complete your purchase, and a unique gift code will be emailed to you immediately. You can then forward that email to your recipient. When they're ready to create their portrait, they simply enter the gift card code at checkout and the value is applied automatically.

Our gift cards are available in four values: $25, $50, $75, and $100.

When the recipient is ready to place an order, they enter the unique gift card code in the gift card or discount code field at checkout. The value is applied automatically and the updated total is shown before they complete their purchase.

Yes — if your gift card balance isn't used in a single order, the remaining balance stays on the card and can be used on future purchases. Simply enter the same gift card code at checkout on your next order.

Yes — our gift cards are valid for 12 months from the date of purchase. The expiry date will be clearly stated in the gift card email. If you have any questions about your gift card's validity, feel free to reach out to us at help@lordofthepets.com.

Not at all — you can browse our designs, upload your pet's photo, and create up to three free portraits without signing up or creating an account. Simply enter your email address when prompted to unlock more portraits and save your gallery. No passwords, no sign-up forms — just your email address and you're in.

When you enter your email address on our site, we automatically create a personal portrait gallery for you and send you an email with a link to access it. Simply click the link in that email to view all your saved portraits at any time.

Your portraits are saved in your personal gallery for 60 days from the date they were created. If you haven't made a purchase within that period, your portraits will be automatically removed — but you're always welcome to come back and create new ones.

We'll send you a reminder email 10 days before your portraits are due to expire. Each portrait has its own individual expiry date based on when it was created. The reminder email will include thumbnails of your portraits and a direct link back to your gallery.

You can't regenerate an existing portrait — once created it's saved exactly as it is. However you can always create a new portrait using the same design and photo, which will produce a fresh result. Your original portrait remains in your gallery for 60 days so you can compare the two and choose your favourite.

When you make a purchase with us, you'll receive a unique referral link to share with friends and family. Every time someone makes their first purchase using your link, you'll earn a reward and your friend will receive a discount on their order too.

When a friend makes their first purchase using your unique referral link, you'll earn a reward that can be used toward your next order. Full details of the reward amounts will be shown in your referral area once you've made your first purchase.

When your friend clicks your referral link and makes their first purchase, they'll automatically receive a discount applied to their order. The discount will be shown clearly at checkout before they complete their purchase — no code needed, it's applied automatically through your referral link.

Once you've made your first purchase and received your referral link, you'll be able to track your referrals in your account area. You'll also receive a notification when someone successfully makes a purchase using your link. If you have any questions about your referral activity, feel free to reach out to us at help@lordofthepets.com.

Not at all — you can share your referral link with as many people as you like. Every time someone makes their first purchase using your link, you'll earn a reward. There's no cap on referrals or rewards.

Your pet's photo is used solely to create your portrait and for nothing else. Once the generation process is complete, your photo is automatically deleted from our servers. We don't store it, share it, sell it, or use it for any other purpose whatsoever.

No — we never see or store your payment details. All payments are processed directly and securely through Stripe. Your payment details never touch our servers at any point during the transaction. Stripe is fully PCI DSS compliant.

We do not sell or share your personal information with third parties for marketing or advertising purposes. The only third parties we share limited information with are those essential to fulfilling your order. Full details are outlined in our Privacy Policy in the footer of our website.

Yes — our site uses industry-standard HTTPS encryption. All data transmitted between your browser and our site is fully encrypted and protected. All payments are handled by Stripe, one of the world's leading payment security platforms.

Generation failures are rare but can occasionally happen due to a temporary issue with our AI system or your local internet connection. If your portrait fails to generate, you won't lose a portrait from your daily allowance — the attempt won't be counted. Simply try again. If failures continue, please get in touch at help@lordofthepets.com.

Try refreshing the page first. If that doesn't help, try clearing your browser cache or opening the site in a different browser. Check that your internet connection is working properly. If the site still isn't loading after trying these steps, please get in touch at help@lordofthepets.com and we'll look into it for you.

The most common reasons are: your photo file is too large (maximum 20MB), your file format isn't supported (we accept JPG, PNG, and HEIC only), or you've reached your daily portrait allowance. Guests can create up to three free portraits per day, and customers who have entered their email address can create up to five. Your allowance resets every 24 hours.

Payment failures are usually caused by an incorrect card number, expiry date, or security code, insufficient funds, or your bank declining the transaction. Double-check your card details and try again. If the problem persists, try a different payment method or contact your bank. If you're still having trouble, please get in touch at help@lordofthepets.com.

First, check your spam or junk mail folder. If it's not there, double-check that you entered your email address correctly at checkout. If you're still unable to locate it, please contact us at help@lordofthepets.com with your name and the approximate date and time of your order and we'll resend it straight away.

Your digital download is delivered by email within a minute or two of your payment being confirmed. First check your spam or junk mail folder. If it's not there, please contact us at help@lordofthepets.com with your order number and we'll resend it to you immediately.

Lord of the Pets is based in Australia. Our original character designs are conceived and crafted by our Photoshop artists right here in Australia, and the business is proudly Australian owned and operated. We ship our products worldwide so no matter where you are, your pet can live their ultimate regal life.

All of our character designs are created by our professional Photoshop artists here in Australia. Many designs are developed using a combination of AI tools and hands-on Photoshop work, with every piece carefully refined and finessed by our artists before it ever appears in the catalogue.

All designs in our catalogue are completely original and owned entirely by us. They are not licensed from any third party. Our artists draw inspiration from well-known themes and archetypes, but every design is an original creative work conceived and produced by our team.

Our AI portrait technology is proprietary — we've spent a considerable amount of time developing and refining the magic behind it, and we like to keep that close to our chest. What we can tell you is that it consistently produces beautifully detailed, accurate results that capture your pet's unique personality and quirks.

We work with carefully selected professional production partners to ensure every product meets our quality standards. All prints are produced using high-quality materials and professional printing equipment, and every order goes through a quality check before it's released for shipping.

The easiest way to reach us is by email at help@lordofthepets.com — we aim to respond to all enquiries within one business day. You can also use the contact form on our website, or if your question is straightforward, Pawsley — your Portrait Assistant — is available in the bottom right corner of every page and may be able to help you instantly.

No — Lord of the Pets is an online-only business. Everything happens right here on our website, from creating your portrait to placing your order. The good news is that means we're open 24 hours a day, 7 days a week, and we ship to most countries around the world.

Yes — you can find us on Instagram and Facebook, where we share new designs, customer portraits, pet facts, and the occasional behind-the-scenes peek at what we're working on. We'd love to have you in our community — links to all our social media pages can be found in the footer of our website.

Our portraits are generated at a high resolution specifically designed for professional printing. The watermark on your preview will be completely removed before printing. One thing worth knowing: printed products will always appear slightly less vivid than on a bright screen — this is completely normal for all printed artwork. Rest assured our prints are produced to a professional standard and the results are something to be proud of.